At Krishna Shawl & Collection, customer satisfaction is our priority. We strive to provide premium-quality shawls, woollen suits, and women’s clothing. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy below.

Return Eligibility

Customers may request a return or exchange under the following conditions:

• The item received is damaged, defective, or incorrect
• The return request is made within 7 days of delivery
• The product is unused, unwashed, and in original condition
• Original tags, packaging, and invoice are available

Products that do not meet these conditions may not be eligible for return or refund.

Non-Returnable Items

Certain products may not be eligible for returns or exchanges, including:

• Customized or altered products
• Sale or discounted items
• Used, washed, or damaged products caused after delivery
• Products without original packaging or tags

Krishna Shawl & Collection reserves the right to refuse returns that do not comply with our policy guidelines.

Return Process

To request a return or exchange, customers must contact our support team with:

• Order number
• Product details
• Reason for return
• Photos of damaged or incorrect items (if applicable)

Once the request is reviewed and approved, further return instructions will be shared.

Refund Policy

After receiving and inspecting the returned product, eligible refunds will be processed to the original payment method within 5–10 business days.

Refund timelines may vary depending on banking partners or payment providers.

Shipping charges, handling fees, or COD charges (if applicable) are generally non-refundable unless the return is due to our error or damaged delivery.

Exchange Policy

Customers may request an exchange for:

• Incorrect size
• Wrong product delivered
• Damaged or defective items

Exchanges are subject to product availability. If the requested item is unavailable, customers may receive store credit or a refund as applicable.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please notify us within 24–48 hours of delivery. We recommend sharing clear photos and order details to help us resolve the issue quickly.

We will review the complaint and provide an appropriate replacement, exchange, or refund solution.

Cancellation Policy

Orders may only be cancelled before shipment confirmation. Once an order has been shipped, cancellation requests may not be accepted.

For cancellation assistance, customers are advised to contact our support team as soon as possible after placing the order.

Return Shipping

Customers may be responsible for return shipping charges unless the return is due to:

• Damaged product
• Incorrect item delivered
• Manufacturing defect

We recommend using a reliable courier service for return shipments, as Krishna Shawl & Collection is not responsible for lost return packages

Contact Us

For any questions related to returns, refunds, exchanges, or cancellations, please contact Krishna Shawl & Collection through our official website, customer support number, or store contact information.

Thank you for shopping with Krishna Shawl & Collection. We value your trust and are committed to providing quality products and reliable customer service.